dk88's Privacy Policy
dk88 places the highest importance on the privacy of your personal information. This policy explains how we collect, use, and protect your data.
Introduction & Scope
dk88 ("we", "our", "platform") operates a safe and reliable online betting and casino service for Bangladeshi players. This Privacy Policy ("Policy") explains what information we collect about you when you use dk88's website, mobile version, or any related services, how that information is used, who it may be shared with, and how you can control it.
This Policy applies to all registered members of dk88, guest browsers, and any person who interacts with our services. By using our platform, you are considered to have read and agreed to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.
What Information We Collect
dk88 collects only the information necessary to provide services, ensure security, and meet legal obligations.
Identity Information
- Full name and date of birth
- Email address
- Mobile number
- National ID or passport number (for KYC verification)
- Current address
Financial Information
- bKash, Nagad, Rocket account numbers (for transaction verification only)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
Technical Information
- IP address and device type
- Browser and operating system version
- Login time and session data
- Cookie and web beacon data
- Page views and navigation logs
Gaming Activity Information
- Betting history and preferred games
- Bonus usage and wagering information
- VIP level and points balance
- Session length and frequency
How Your Information Is Used
dk88 uses your information for the following legitimate purposes:
Cookies & Tracking Technologies
Cookies and similar tracking technologies are used on the dk88 website. Cookies are small text files stored on your device that help us improve our services.
Essential Cookies
Essential for the basic functionality of the service — such as maintaining login sessions and security verification. These cannot be disabled.
Analytical Cookies
Used to understand how users interact with our platform. This information helps improve the quality of our services.
Preference Cookies
Used to remember your language, betting preferences, and interface settings, improving your experience in future sessions.
Data Sharing & Disclosure
dk88 does not sell your personal information to any third party. Information may only be shared in the following circumstances:
- With payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and bank transfer service providers.
- With technology partners: Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) receive only the minimum information necessary to provide gaming services.
- For legal requirements: To comply with court orders, lawful requests from law enforcement agencies, or legal obligations.
- For security reasons: To prevent and investigate fraud, money laundering, or other illegal activity.
- With your consent: If you explicitly consent to a specific service or offer.
Data Protection Measures
dk88 applies industry-standard technical and administrative measures to protect your personal and financial information. The key components of our security infrastructure are described below:
- SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
- Data Encryption: Stored sensitive information is kept in encrypted form.
- Access Control: Only authorized personnel have access to your information on a need-to-know basis.
- Regular Security Assessments: Regular security audits are conducted to identify and address potential vulnerabilities.
- Two-Factor Authentication: Two-factor authentication is available to enhance account security.
- Firewall & Monitoring: Advanced firewalls and 24/7 system monitoring to prevent unauthorized access.
Security Pillars
SSL Encrypted Service
Fair Play Guaranteed
Verified Payment Channels
Data Retention Period
dk88 retains your information only for as long as necessary. Retention periods are determined based on service requirements, legal obligations, and applicable regulatory requirements.
Full information is retained while the account is active.
Financial records are retained long-term in accordance with legal requirements.
Identity verification documents are retained in accordance with regulatory requirements.
System logs are kept for a limited period for security and investigation purposes.
Your Data Rights
As a member of dk88, you have certain important rights over your personal information:
Right to Access
You may request a copy of your personal information held by us at any time. We will respond to this request within a reasonable time.
Right to Rectification
If you believe any information we hold about you is incorrect or incomplete, you may contact our customer support to request a correction.
Right to Erasure
Where there is no legal obligation to retain it, you may request deletion of your personal information. Some information may be retained after account closure due to legal requirements.
Right to Object to Processing
You may object to the processing of your information for specific purposes (such as marketing). This objection will not affect other necessary processing.
Protection of Minors' Data
dk88's services are for persons aged 21 or older only. We do not under any circumstances collect, store, or process personal information of minors.
Age verification is mandatory during registration. If a person creates an account by providing a false age and is subsequently identified as a minor, that account will be closed immediately and all associated information will be securely deleted.
If you believe a minor is using our platform, please notify us immediately at [email protected].
Third-Party Services & Integrations
The dk88 platform is connected to various third-party services — in particular game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, Ezugi) and payment gateways (bKash, Nagad, Rocket, bank transfer). These third-party services have their own privacy policies.
dk88 is not responsible for the data collection and usage practices of third-party websites or services. We recommend that you review the privacy policy of any third-party service before using it.
We only work with third parties that maintain high standards of data protection and comply with relevant laws and regulations.
Policy Changes & Updates
dk88 reserves the right to amend this Privacy Policy when necessary. This Policy may be updated in response to changes in the nature of our services, technological changes, or legal requirements.
For significant changes, we will notify you through one or more of the following methods:
- Displaying a special notice on the website
- Sending a notification to your registered email address
- Notifying you of the update at the time of login
If you continue to use dk88 after the updated Policy is published, this will be considered your acceptance of the updated Policy. We therefore recommend reviewing this page regularly.
Privacy Contact
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us. dk88's data protection team is ready to assist you with any privacy-related matter.
We take all privacy-related requests seriously. Upon receiving a request, we will respond as promptly as possible.
Clearly stating the nature of your request or the specific matter will allow us to assist you more quickly and effectively.
For privacy-related requests, please write "Privacy Request" in the subject line of your email.
Your Trust Is Our Greatest Responsibility
dk88 always places the privacy of your personal information as its highest priority. We believe that a safe and transparent environment is the foundation of a truly trustworthy betting platform.